Shipping policy

Processing Time

All orders are processed within 1–3 business days after payment confirmation. Once your order is processed, you will receive a shipping confirmation email with tracking details.

Shipping Times

Our average delivery times are:

• USA & Canada: 7–15 business days

• UK & Europe: 7–15 business days

• Australia & New Zealand: 7–15 business days

• Rest of the World: 10–20 business days

Note: Delivery times may vary depending on your location and local postal services. During high-demand periods (holidays, sales events), slight delays may occur.

Tracking Your Order

Once your order ships, you will receive an email with a tracking number so you can follow your package every step of the way. Please allow 3–5 business days after shipping for tracking information to update.

Customs & Import Duties

We are not responsible for any customs fees, import duties, or taxes that may apply in your country. These are the responsibility of the customer.

Wrong Address Disclaimer

Please double-check your shipping address when placing your order.

If you entered an incorrect address, contact us within 12 hours at info@vitaminix.store — after that, we can’t guarantee changes.

Lost or Stuck Packages

If your package seems delayed or stuck in transit, please contact us at info@vitaminix.store. We are happy to assist you in tracking it down and making sure you receive your order.