Refund policy

At Vitaminix, your satisfaction is our priority. We are committed to providing you with the highest quality supplements and wellness products. If you are not fully satisfied with your purchase, we are here to help.

Returns

We offer a 30-day return policy from the date you receive your order.

To be eligible for a return:

✅ Item must be unused, unopened, and in its original packaging.

✅ Item must be in the same condition you received it.

✅ Proof of purchase (order confirmation or receipt) is required.

Important: Due to health and safety regulations, we cannot accept returns of opened or used items (including supplements, powders, capsules, or consumables).

Refunds

Once we receive and inspect your return:

  • We will notify you via email about the approval or rejection of your refund.

  • If approved, your refund will be processed to your original payment method within 5–10 business days (processing times may vary depending on your bank or payment provider).

Late or Missing Refunds

If you haven’t received a refund after 10 business days:

  1. Check your bank account or credit card statement.

  2. Contact your payment provider — processing delays can occur.

  3. Still no refund? Please contact us at info@vitaminix.com and we’ll help you resolve it.

Exchanges

We only replace items if they are defective or damaged upon arrival. Please contact us within 7 days of delivery with photos of the issue, and we’ll arrange a replacement.

Order Cancellations

We process orders quickly to ensure fast delivery.

If you wish to cancel your order, please contact us within 12 hours of purchase at info@vitaminix.com.

After this window, we cannot guarantee cancellation as the order may already be in processing or shipped.

Shipping Costs

  • Return shipping costs are the responsibility of the customer unless the item is defective or we made an error.

  • Shipping costs are non-refundable unless we are at fault.

💬 Need Help?

For any questions about your order, returns, or refunds, contact our friendly support team at info@vitaminix.com — we’re here to help!